12 articles in this category
Guest feedback is one of the most underutilized resources in hospitality. Many properties collect it—through post-stay emails, comment cards, or revie...
Introduction: The Evolution of Guest Feedback in HospitalityIn my 15 years of working with hospitality brands, from boutique hotels to large resorts, ...
Introduction: The Critical Gap in Guest Feedback ManagementIn my practice over the past decade, I've observed a pervasive issue in the hospitality ind...
Introduction: The Critical Role of Guest Feedback in Modern HospitalityIn my 15 years as a hospitality consultant, I've witnessed a fundamental shift:...
Introduction: The Critical Gap Between Feedback and ActionIn my practice spanning over a decade, I've observed that most hospitality businesses collec...
The Foundation: Why Guest Feedback Matters More Than EverIn my practice spanning over a decade, I've witnessed hospitality's evolution from transactio...
The Critical Mindset Shift: From Data Collection to Strategic IntelligenceIn my 15 years of consulting for hospitality businesses, I've observed a fun...
The Foundation: Why Guest Feedback Matters More Than EverIn my practice, I've observed a fundamental shift in how guests evaluate their hospitality ex...
The Foundation: Why Listening is Your Most Underrated Competitive AdvantageIn my 10 years of consulting with hospitality brands, I've found that most ...
Every guest interaction generates feedback—from a quick smile at check-in to a detailed post-stay survey. Yet many hospitality operators treat this fe...
Every hospitality professional knows that guest feedback is valuable. But collecting it is only the beginning. The real challenge—and opportunity—lies...
Guest feedback is one of the most valuable resources for any hospitality business. Yet many operators collect comments without a clear plan to act on ...